An innovative new consumer website is set to help unhappy customers get real results with their complaints. As British Gas is fined a record £2.5 million for not dealing with customer complaints sufficiently, consumer power gets a further boost with a new, free, service to help make complaining easier.
Visit the website ComplaintsFactory now - the site will allow consumers to post online, any problems they've had with products or services, and shift the emphasis to the company at fault to fix the issue. Consumers will save time not having to chase Customer Service staff themselves.
Complaining isn't easy. It takes time out of your day and invariably costs you money. You've paid for poor service or a faulty product, and now you have to jump through hoops to get things put right.
Not any more. The ComplaintsFactory allows you to air your grievance online, and puts the responsibility of sorting out the problem with the company concerned. Let them use their time and money fixing the issue.
How often have you been unhappy with a service or product and got nowhere with the company's 'Complaints Department'? About 100 million complaints are made every year by UK consumers, but many more unhappy customers just put up with bad service. Why?
It takes time to complain You think, 'What's the point? Nothing will be done' Consumers aren't sure about their rights.Well, now you can post your complaint online for everyone to see. The ComplaintsFactory will email the organisation concerned, inform them that they are featured on the site by an unhappy customer, and offer the company the opportunity to respond or contact you directly to help resolve the matter. Meanwhile, you just get on with your day.
Companies with genuinely good Customer Service departments will take note and sort out your problem.
It isn't easy to complain nowadays. Paul Lewis, founder of The Complaints Factory, became increasingly frustrated at how difficult it is to make a complaint to a company.
"Many make it virtually impossible to talk to a human being to resolve a complaint", says Paul. "I wanted to create a public forum where complaints about companies and organisations like local authorities, are visible for all to see".
A phone call is just between you and them, so they feel no real pressure to put things right. Posting a complaint to the global online community rather changes that company complacency.
These are tough times. Businesses are competing for customers, and they should be bending over backwards to get your trade and keep you happy.
This is the age of the consumer. We are all becoming skillful online networkers and it's never been easier to swap banks, energy suppliers or insurance companies.
Don't put up with bad service or products. Go to The ComplaintsFactory and get results!
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